General Terms of Sales


Ale Ravalli
Welcome to Ale Ravalli - Handmade in Italy!
Ale Ravalli is a mother-daughter collaboration between Concetta, a qualified dressmaker based in a small seaside town in the province of Livorno and myself, a fashion designer living between Tuscany and London. Clothes and accessories are entirely handmade in Italy in a limited series and in quality fabrics only. Most of the garments are made-to-order with a possibility of a tailor-made service without any extra charge. The aim is to share the know-how of my mother and to make the handmade in Italy accessible to everyone.
PRICES:
Orders will be processed at the prices published in the website and are stated in Euros. 
ORDERS:
Once you have completed an online purchase, we will send you an email confirming the order details and our acceptance of your order. Payment will be taken immediately and products will not be dispatched until it has gone through effectively. 
Ale Ravalli generally works with no stock and pieces are made-to-order. Allow us between 1 and 3 weeks to send your piece. It will be sent from our location via Road Express. You will receive an email the day of the dispatch with the tracking number of your order. Each purchase will be sent in its own packaging: wrapped in a tissue paper and placed in a strong cardboard box. We ship internationally with UPS and DHL Express depending on the destination. The shipping fees are calculated at the basket.
RETURN/REFUND POLICY:
Should you wish to return an item, we are happy to offer an exchange or a refund for the full price within 14 days since you received the parcel, only for pre-made garments. However we offer free alteration if your garment has been tailor-made on your measurements, but you still need to provide for the shipping costs. 
For authorisation of the return/exchange please email us at info@aleravalli.com quoting your name, address, details of the product and the reason for return/exchange. We will then email you the confirmation of the return/exchange and advise you on how to proceed. 
DATA PROTECTION:
Ale Ravalli is committed not to reveal with any others informations your communicate to us.
WE MAY COLLECT THE FOLLOWING INFORMATION:
Name and job title
Contact information including email address
Demographic information such as postcode, preferences, interests and other information relevant to customer surveys and/or offers.
WHAT WE DO WITH THE INFORMATION WE GATHER:
We require these informations to understand your needs and provide you a better service, and in particular for the following reasons: internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may use the information to customise the website according to your interests.
LINKS TO OTHER WEBSITES:
Our website may contain links to other websites of interest. However, once you have used these links and leave our site, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and if they are not protected by privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
COPYRIGHT:
Ale Ravalli retains copyright of all the design, photography, text, and other content in this website.
CONTACT:
For all inquiries, a tailor-made or commission request or simply to send us a note, write to info@aleravalli.com
Thank you.
Alessandra and Concetta